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Our Enquiry Management
Our Enquiry Management Process is a solution we designed and developed to overcome the complications that your franchise/distributors face in keeping track of the enquiries or leads that they receive.
- Customer had two types of enquiry, one based on catalogue
- Other enquiry was about products not listed in catalogue
- Users could raise either of the enquiries
- Depending on each type it will go to a different support team
Key Features
Analysis
Graphical dashboard for quick overview of pipeline status & actionables.
Followup Tracking
Reminders to ensure you respond to your customer queries on time.
Automation
Automatic escalation in terms of inaction by supervisor. Automatic routing to head, in absence of supervisor role.
Customer Satisfaction
User or support engineer or admins can reopen the enquiry if the resolution is unsatisfactory.
Our Process
1
Create Enquiry
Distributor user creates a general enquiry
2
Notification
notification is generated for the created enquiry
3
Approve
Support engineer can update the response to the approved enquiry
4
Process
Support and channels teams do the necessary actions on the enquiry
5
Satisfaction
User or support engineer or admins can reopen the enquiry if the resolution is unsatisfactory
Close
Users can accept resolution and close the enquiry
Why Us
Mission and vision
Enquiries are categorized to make quicker response. Scheduled follow-up and task calendar simplify this process.
Saving and Strategy
With Dromise, you can track the status of the enquiries, assign schedule reminders, follow up and never miss a deadline.
Automation
Automatic escalation in terms of inaction by supervisor and automatic routing to head, in absence of supervisor role.
Business Consultation
Our Intervention module will monitor all your enquiries and prompt you and your distributors with guidance for necessary actions.
Reduced Effort
Identifying, classifying and categorizing, scheduled follow ups and closing enquiries received from various platforms in time offers better customer experience.
Career with Us
You get all the above-mentioned benefits with Dromise, that help your business function smoothly.
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Businesses today cross borders and regions, so you need
One of the things I like best about your company, is that there is “no box” when it comes to solving problems. Dromise has a more diverse way of looking at things and
Emma DoeOne of the things I like best about your company, is that there is “no box” when it comes to solving problems. Dromise has a more diverse way of looking at things and finding
Emma DoeOne of the things I like best about your company, is that there is “no box” when it comes to solving problems. Dromise has a more diverse way of looking at things and finding
Emma DoeWhat We Do
Overall Benefits
Our main goal is to help you manage your sales pipeline better, and close deals faster.
Our process allows you to save valuable time which would otherwise be spent on compiling vast amounts of customer data by providing an easy to use interface which allows streamlined data entry and updation.
Join Us!
Businesses today cross borders and regions, so you need the best services
to reduce your effort, time and money.
to reduce your effort, time and money.