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Our COmplaint Management
Our Complaint Management Process allows your franchise/distributors to address their customers' enquiries, deliver consistent support and manage complaints in a timely manner.our organization streamline We will enable you to analyze the data, capture bottlenecks and illuminate trends. Professionalize your complaint handling teams across distributors/franchises in click of a button.
- Multiple Franchises/Distributors have different complaint management process.
- No Idea about overall customer problems for complaints to distributors or franchises.
- Too many unhandled complaints.
- Complaint gets assingned to wrong teams.
- Auto Assingment of Compalint to best team member.
- Complaints which miss SLA are not trackable.
Key Features
Analysis
Automated report distribution ensures that comprehensive complaint data is available to those who need it.
Followup Tracking
Reminders to ensure you respond to your customer complaints on time.
Automation
Empower your distributors/Franchises with the visibility needed to assist their customers.
Customer Satisfaction
Respond quickly to customer and employee complaints.
Our Process
1
Create Complaint
Distributor user creates a general complaint
2
Notification
Notification is generated for the created complaint
3
Approve
Support engineer can update the response to the approved complaint
4
Process
Support and channels teams do the necessary actions on the complaint
5
Satisfaction
User or support engineer or admins can reopen the complaint if the resolution is unsatisfactory
Close
Users can accept resolution and close the complaint
Why Us
Mission and vision
Our innovative process establishes a culture of handling processes for your distirbutors and franchises.
Saving and Strategy
Our solution enables you to focus on key principles, including fairness, accessibility, responsiveness and efficiency.
Automation
Using Automation to Manage Complaints and use our propritory complaint workflows that incorporates forms, you’ll gain a whole range of advantages down the line, such as reduced call center costs, improved products and enthusiastic customer evangelists.
Business Consultation
Our Intervention module will monitor all your complaints and prompt you and your distributors with guidance for necessary actions.
Reduced Effort
Instantly assign cases.Prioritize cases for follow-up.
Career with Us
You get all the above-mentioned benefits with Dromise, that help your business function smoothly.
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Businesses today cross borders and regions, so you need
One of the things I like best about your company, is that there is “no box” when it comes to solving problems. Dromise has a more diverse way of looking at things and
Emma DoeOne of the things I like best about your company, is that there is “no box” when it comes to solving problems. Dromise has a more diverse way of looking at things and finding
Emma DoeOne of the things I like best about your company, is that there is “no box” when it comes to solving problems. Dromise has a more diverse way of looking at things and finding
Emma DoeWhat We Do
Overall Benefits
Our main goal is to help you manage your sales pipeline better, and close deals faster.
Our innovative process establishes a culture of handling processes for your distirbutors and franchises.
Join Us!
Businesses today cross borders and regions, so you need the best services
to reduce your effort, time and money.
to reduce your effort, time and money.